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FAQ
All You Need To Know
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions we receive. Finding the perfect rental can be a difficult process, however, one of our team members will be here to assist you through each step of the way. If you can’t find the answer to your question here, please feel free to get in touch with us. We’d be more than happy to help.
248-533-3837
WHAT IF YOU HAVE PROBLEMS WITH THE EQUIPMENT?
Should any equipment develop a problem, or does not function correctly at anytime, or Customer does not
understand the operating instructions, Customer agrees to immediately cease use of that equipment.
The motor has stopped; in which case check the power cord connection at the outlet where the unit plugs into the house or generator or power outlet to make sure that it has not been unplugged.
If motor continues to run, check for blockage of the air intake screen on the side of the blower unit. Also, check both air tubes on the back of the Moon Bounce/Bounce House unit for snugness and tighten the ties if necessary or if disconnected, re-connect to blower.
If either of these steps corrects the problem, fully re-inflate the Moon Bounce/Bounce House prior to permitting anyone to use the unit.
If you cannot correct the problem, call Kristen’s Sky Bounce (248) 533-3837!
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
Customer shall be responsible for any and all damage to any of the Rental Equipment not caused by ordinary wear and tear. “Ordinary wear and tear” shall mean only the normal deterioration of the rental equipment caused by ordinary, reasonable and proper use of the rental equipment. Bounce House will not be set-up in the event of rain or the threat of rain. Customer shall be liable to Lessor for any and all damage which is not “ordinary wear and tear”. In an amount equal to the replacement value listed on the first page of this Agreement. Damage which is not “ordinary wear and tear” includes, but is not limited to, cutting or tearing of vinyl or netting, damage due to overturning, overloading, exceeding rated capacities, breakage, improper use, abuse, lack of cleaning, drying due to rain and/or not limited to sprinkler system, hoses, super soakers, ect.,
THINGS THAT YOU SHOULD NOT HAVE IN BOUNCE HOUSE UNIT.
For the safety of all CHILDREN, ADULT SUPERVISION IS REQUIRED AT ALL TIMES!
A responsible ADULT must supervise the Bounce House at all times.
No one shall operate, supervise or enter the Bounce House, if under the influence of ALCOHOL, DRUGS or any other legal or illegal drug or substance.
No one should enter the Bounce House with any type of existing injury.
No “Silly String” is permitted to come in contact with the inside or outside of the Bounce House use, this causes irreparable damage to the Bounce House, and Customer acknowledges that if the Bounce House is damaged by “Silly String” or any product like “Silly String”, or damaged in any way, then a $5,000 fee shall be automatically imposed by Lessor and shall be immediately due and payable by Customer.
Please have bouncers remove items such as glasses, dangle earrings, anklets, bracelets, belts, shoes, and any sharp or bulky items that may reside in pockets. No Horse Play in or around bounce house at anytime. Do not play or climb on outside walls, netting side column or roof of Bounce House.
WARNING - extra caution and supervision are required for children ages three (3) and under. WARNING - it is unsafe to stay in Bounce House if winds exceed 15 miles per hour (MPH) or raining or threat of rain. Have all persons exit Bounce House, then unplug the blower unit and let Bounce House deflate.
WHAT IF I NEED TO CANCEL?
Rental must be canceled within 48 of service date. Your rental can be reschedule only once. The customer has 30 days from the cancellation date to reschedule depending on availability. If the balance of your order is paid in full at the time the reservation is made, there will be 25% fee if you choose to cancel. Deposits are non-refundable